Once your order has been picked up by our carrier you will receive a confirmation email containing all the info aswell as a link for order tracking.

We accept returns only within European Union.

Please visit our Shipping & Returns policy for all info.

All our orders are fulfilled in Germany and/ or Luxembourg.

If you have multiple orders pending that have not been dispatched, you can shoot us an email, and we will refund you the shipping fees for one of the pending orders.

If you made a mistake concerning the delivery address, please contact info@lost-adults.shop as soon as possible. As long as the order has not been picked up by the carrier, the issue will be resolved.

All orders outside of the European Union are DDU (Delivery Duties Unpaid) shipments. Countries may be subject to custom fees, import fees, and taxes; these are the sole responsibility of the client.

All online credit card transactions performed on this site are secured payments. For more information, please visit our Terms and Conditions.

Your personal data is stored safely on behalf of Lost Adults Group SARLS and not shared with any third parties.

The data is solely used for marketing or contact reasons between us and the specific customer related to the data.

If you want your personal data to be removed please contact info@lost-adults.shop

Yes. Please visit our Cookie Policy for more information.

If you want to withdraw all your personal information, please send an email to info@lost-adults.shop