TERMS OF SERVICE
The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with Lost Adults Group S.à.rl.-S., hereinafter referred to as “LOST ADULTS”, ”us ” or ”we”, at the LOST ADULTS website, mobile website, or desktop website, jointly referred to www.lost-adults.shop Please make sure you have read and understood our terms&conditions before placing your order. We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on lost-adults.shop at the time you place your order. LOST ADULTS wants to provide the best possible online experience. To make this possible we reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.
All orders will be fulfilled in the order we received them.
Once your order has been shipped you will receive a confirmation mail and a tracking number.
RETURNS + EXCHANGES
All sales are final. (We reserve the right to refuse any returns at any time).
Although we can exchange sizes but ONLY if we are contacted within 48 hours after order was delivered and the customer has to send back the item he wishes to swap out and pay shipment for the replacing item.
Duties and taxes on international orders are always paid by the customer.
Estimated delivery Times: USA/ASIA : 5-10 workdays EUROPE : 2-5 workdays We are not responsible for any delays caused by weather conditions, international customs issues or any other issues beyond our control. We work with our local postal office POST GROUP LUXEMBOURG or with DHL(option at checkout).
We accept VISA, MASTERCARD, AMERICAN EXPRESS, PAYPAL., APPLE PAY & AMAZON PAY.
Credit card payments are processed through Stripe (www.stripe.com).
You will receive the legally required invoice in your parcel.
WHAT ARE COOKIES?
In the context of computers, cookies are small files that contain information about browsing activity.
Whenever you visit a website, the website sends a cookie to the device you’re using to access the website. Your device automatically stores the cookie in a file that’s located within your web browser.
When you revisit a site, the website will respond in a more personalised way, remembering your preferences, providing faster page load times and so forth.
Cookies allow us to improve the way our webpage works so that we can personalise your experience and make sure that you can access to all the features on our webpage. Cookies can help us to understand how our webpage is being used, for example, by telling us if you get an error message when you browse. For analytical reasons.
HOW TO WITHDRAW CONSENT FROM COOKIES
In addition to what is specified in this document, the User can manage preferences for Cookies directly from within their own browser and prevent – for example – third parties from installing Cookies.
Through browser preferences, it is also possible to delete Cookies installed in the past, including the Cookies that may have saved the initial consent for the installation of Cookies by this website.
www.lost-adults.shop is SUBJECT TO MANAGEMENT BY
LOST ADULTS GROUP S.A.R-L.S. and acts under Luxembourgish law.
VAT ID: LU31157272
REGISTRY N.: B224170